Privacy Policy for Atlantic Endocrinology & Diabetes Center
Effective Date: 12/3/2024
At Atlantic Endocrinology & Diabetes Center (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains what personal and health-related information we collect, how we use and protect that information, and your rights regarding your data.
By visiting our website, using our services, or submitting personal information, you agree to the terms outlined in this policy.
1. Information We Collect
We collect both personal and non-personal information to provide high-quality healthcare services.
A. Personal Information
Contact Information:
- Name
- Email address
- Phone number
- Information submitted through appointment forms or inquiries
Health Information:
- Medical history
- Diagnoses
- Test results
- Treatment details
- Other health-related data necessary to provide care
Insurance Information:
- Insurance provider details
- Policy information
- Information needed to verify coverage and process payments
B. Non-Personal Information
Usage Data:
- Browser type
- IP address
- Pages visited
- Time spent on pages
This data helps improve website performance and user experience.
Cookies and Tracking Technologies:
We use cookies to remember your preferences, analyze website traffic, and improve functionality. You can manage cookies through your browser settings.
2. How We Use Your Information
Providing Healthcare Services
- Scheduling appointments
- Communicating with patients
- Delivering medical care
- Following up on treatments and test results
Improving Our Services
- Analyzing website usage
- Enhancing healthcare services
Marketing and Communication
If you opt in, we may send newsletters, service updates, and health-related information. You may unsubscribe at any time.
Legal and Regulatory Compliance
We comply with applicable healthcare regulations, including HIPAA, and other legal obligations.
3. Consent for SMS Communication
If you consent to receive SMS communications from us, your phone number and SMS consent will remain confidential. We do not sell or share your information with third parties or affiliates. Your information is used only to communicate with you and will not be used for unrelated marketing purposes.
Types of SMS Communications
Appointment Reminders
Example:
“Hi [Customer Name], this is a reminder about your upcoming appointment with Atlantic Endocrinology & Diabetes on [Date] at [Time]. We look forward to seeing you.”
To opt out, reply “STOP.” Message and data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
Patient Billing Statements
Example:
“Hi [Customer Name], this is a reminder about your pending invoice with Atlantic Endocrinology & Diabetes for [Date]. For billing questions, please call (718) 275-2900.”
To opt out, reply “STOP.” Message and data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
Standard Messaging Disclosures
- To opt out, reply “STOP.”
- For assistance, reply “HELP.”
- Message and data rates may apply.
If you reply “HELP,” you may also visit: https://atlanticendomd.com/ or call (718) 275-2900.
Message Frequency
You may receive approximately 2 to 5 messages per day depending on your interaction and care needs. Frequency may vary.
4. How We Protect Your Information
Data Encryption
Sensitive information is encrypted during online transmission.
Access Controls
Only authorized personnel have access to personal and health information. Staff members are trained in privacy and security practices.
Regular Security Audits
We conduct routine reviews of our data handling practices to ensure compliance with industry standards.
5. Sharing Your Information
We may share information only in the following situations:
With Service Providers
We may share data with trusted third-party vendors who assist with appointment scheduling, laboratory services, and payment processing. These providers are required to protect your information.
For Legal Compliance
We may disclose information if required by law, court order, subpoena, or other legal process.
6. Your Rights
- Access: You may request access to your personal and health information.
- Correction: You may request corrections if your information is inaccurate or incomplete.
- Deletion: You may request deletion of personal data, subject to legal and medical record retention requirements.
- Opt-Out of Communications: Click “unsubscribe” in emails or reply “STOP” to SMS messages.
7. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.
8. Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will delete it promptly. If you believe a child has provided personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements, technology, or business practices. When updates are made, the Effective Date will be revised. Please review this policy periodically.
10. Contact Information
Atlantic Endocrinology & Diabetes Center
Phone: (718) 275-2900